• Finance And Business 19.09.2018 Comments Off on Loyal Life Unhappy Customers Seconds PDF F42e6202d

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    Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less PDF




    by John Tschohl : Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

    ISBN : #0963626884 | Date : 2005-09-01

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    PDF-a48b6 | Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful costumer service driven organizations from the rest of the pack. Lo… Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less


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  • Finance And Business 19.09.2018 Comments Off on Realising Systems Thinking Management Contemporary PDF 31c2175f6

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    Realising Systems Thinking: Knowledge and Action in Management Science (Contemporary Systems Thinking) PDF




    by John Mingers : Realising Systems Thinking: Knowledge and Action in Management Science (Contemporary Systems Thinking)

    ISBN : #1441939296 | Date : 2010-11-23

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    PDF-16fd3 | This book deals with the contribution of a systems approach to a range of disciplines from philosophy and biology to social theory and management. It weaves together material from some of the pre-eminent thinkers of the day. In doing so it creates a coherent path from fundamental work on philosophical issues of ontology and epistemology through specific domains of knowledge about the nature of inf… Realising Systems Thinking: Knowledge and Action in Management Science (Contemporary Systems Thinking)


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  • Finance And Business 19.09.2018 Comments Off on Salon Dialogue Successful Results Hoffman PDF 9dd985a16

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    Salon Dialogue for Successful Results PDF




    by Lee Hoffman : Salon Dialogue for Successful Results

    ISBN : #1562533223 | Date : 1997-07-22

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    PDF-0a9bc | An invaluable reference that helps salon employees know what to say to clients and co-workers in every salon situation. Geared toward increasing sales, developing customer loyalty, and pacifying difficult clients, the book is especially valuable as a tool to teach new stylists how to communicate verbally with clients. Customized scripts that can be used to inform clients of special events or sales… Salon Dialogue for Successful Results


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  • Finance And Business 18.09.2018 Comments Off on Eastern African Perspectives Development Relations PDF C211cced5

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    Middle Eastern and African Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations) PDF




    : Middle Eastern and African Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)

    ISBN : #1137404272 | Date : 2014-11-07

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    PDF-42c3e | The National Perspectives on the Development of Public Relations: Other Voices series is the first to offer an authentic world-wide view of the history of public relations. It will feature six books, five of which will cover continental and regional groups. This third book in the series focuses on the Middle East and Africa…. Middle Eastern and African Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)


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  • Finance And Business 18.09.2018 Comments Off on Customer Equity Management Roland Rust PDF 52283c196

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    by Roland T. Rust : Customer Equity Management

    ISBN : #0131419293 | Date : 2004-12

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    PDF-45555 | *Practical *Framework *Applied *Cases *Award-Winning Research… Customer Equity Management


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  • Finance And Business 18.09.2018 Comments Off on Summary Social Analysis Kawasaki Fitzpatricks Ebook PDF 84eb8b95c

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    Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book PDF




    by BusinessNews Publishing : Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book

    ISBN : # | Date : 2016-07-20

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    PDF-0a635 | The must-read summary of Guy Kawasaki and Peg Fitzpatrick’s book: “The Art of Social Media: Power Tips for Power Users”. This complete summary of the ideas from Guy Kawasaki and Peg Fitzpatrick’s book “The Art of Social Media” explains how social media has become one of the most effective ways to market a product, promote a business and communicate with customers. In fact, social media is now so i… Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book


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  • Finance And Business 17.09.2018 Comments Off on How Write Successful Business Plan PDF 72346b893

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    How to Write a Successful Business Plan PDF




    by Julie K. Brooks : How to Write a Successful Business Plan

    ISBN : #0814458734 | Date : 1987-02

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    PDF-54612 | A complete, hands-on guide to developing, researching, and writing new business concepts…. How to Write a Successful Business Plan


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  • Finance And Business 17.09.2018 Comments Off on Client Server Technologie Unternehmenspraxis Informationsverarbeitung Restrukturierten PDF C118a1e5d

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    Client/Server-Technologie in der Unternehmenspraxis: Vision und Realität der Informationsverarbeitung im restrukturierten Unternehmen (German Edition) PDF




    by Albert Karer : Client/Server-Technologie in der Unternehmenspraxis: Vision und Realität der Informationsverarbeitung im restrukturierten Unternehmen (German Edition)

    ISBN : #3642850332 | Date : 2012-03-01

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    PDF-ec4bc | Das Basis-Know-how für Planung, Realisierung und Kosten/Nutzen-Aspekte der Client/Server-Technologie wird ansprechend, verständlich und sehr praxisbezogen beschrieben…. Client/Server-Technologie in der Unternehmenspraxis: Vision und Realität der Informationsverarbeitung im restrukturierten Unternehmen (German Edition)


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  • Finance And Business 17.09.2018 Comments Off on Social Organization Managing Capital Through PDF F58940c37

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    The Social Organization: Managing Human Capital through Social Media PDF




    by Amelia Manuti : The Social Organization: Managing Human Capital through Social Media

    ISBN : #113758534X | Date : 2016-01-04

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    PDF-3abd4 | The Social Organization sheds light on how social media usage is transforming the way organizations make sense of their identity and processes. By adopting a human capital perspective and merging research from communication studies and management, it argues that social media could be fruitfully exploited by organizations as a competitive advantage…. The Social Organization: Managing Human Capital through Social Media


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    The Social Organization: Managing Human Capital through Social Media by by Amelia Manuti

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  • Finance And Business 15.09.2018 Comments Off on Marketing Management Value Creation Alain Jolibert PDF E65431e0a

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    Marketing Management: A Value-Creation Process PDF




    by Alain Jolibert : Marketing Management: A Value-Creation Process

    ISBN : #023024095X | Date : 2012-09-04

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    PDF-d8150 | Marketing Management challenges the traditional view of marketing as a function, considering it instead as a series of processes pervading the entire organization and involving most personnel as part-time marketers. The authors argue that every company or institution must manage four main processes: strategic positioning, market intelligence, value creation and value generation. Adopting a global … Marketing Management: A Value-Creation Process


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